E-commerce Platform Management: I oversee the day-to-day operations of our e-commerce platform, ensuring it's running smoothly and efficiently. This includes managing inventory, order fulfillment, shipping, and customer service.
Digital Marketing: I develop and execute comprehensive digital marketing strategies to increase brand awareness, drive traffic to the website, and boost sales. This includes social media marketing, email marketing, search engine optimization (SEO), pay-per-click (PPC) advertising, and content marketing.
Product Management: I work closely with the product team to ensure that our product offerings are aligned with customer needs and market trends. This includes product research, development, and launch planning.
Analytics and Performance Monitoring: I track key performance indicators (KPIs) such as website traffic, conversion rates, sales, and customer satisfaction to measure the effectiveness of our e-commerce strategies and identify areas for improvement.
Customer Experience: I focus on delivering exceptional customer experiences through multiple channels, including email, phone, and social media. This includes resolving customer complaints, providing product recommendations, and offering personalized support.
